Shipping policy

1. Processing Time

Orders are processed within [1–3 business days] (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Times

Shipping charges are calculated at checkout based on your location and selected shipping method.

3. Free Shipping

We offer free standard shipping on orders over 2000R (domestic only). Free shipping applies after discounts and before taxes.

4. Order Tracking

Once your order ships, you will receive an automated email with a tracking number. You can also track your order here:
[Link to tracking page or carrier website]

5. Shipping Carriers

We primarily ship via:

• USPS / UPS / FedEx (choose your carriers)

• For international orders: [DHL / Local postal service]

6. International Shipping & Customs

Customers are responsible for any customs duties, taxes, or fees imposed by their country. We are not responsible for delivery delays caused by customs.

7. Lost, Damaged, or Delayed Packages

If your package is lost or arrives damaged:

• Contact us within 7 days of the estimated delivery date at

• Include your order number and photos of any damage

We will file a claim with the carrier and either refund or replace the item as soon as possible.

8. Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. If an order is returned to us due to an address error, you will be charged for re-shipping.

9. Local Pickup (if applicable)

Local pickup is available at www.royalvibe.co.za. You will receive an email when your order is ready (typically within 24 hours). Please bring your order confirmation and ID.

10. Contact Us

For any shipping-related questions:
hello@royalvibe.co.za
Physical address: 173 Rochdale Road, Umgeni Business Park, Durban, KwaZulu-Natal, 4051, South Africa